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Southwest Xmas 2022 Debacle


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#1 Pedro Cerrano

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Posted 26 December 2022 - 06:09 PM

Anyone following this and/or been affected by what’s going on?

Southwest canceled like 65% of their flights today which is — yea — absurd.

My sister was supposed to fly back to South Carolina Saturday evening. They canceled. Rescheduled to today. Canceled. Couldn’t find a rental car to drive.

Now hoping to find a rental tomorrow and drive back — might have to look into finding a rental at Dulles or National.

Worst is that there are rumors that southwest is trying to blame this on weather which means they won’t be liable for certain extra costs (hotels, etc) to customers. American Airlines? I believe less than 1% cancellations today so that’s obviously a load of crap.

There is a wbal reporter who captured a photo this morning at BWI and it was a mad house. Never seen a thing like this. Someone sent a video of folks stranded by southwest in Phoenix, the worker telling them they can’t get them on a flight for four(!) days.

Just unbelievable corporate incompetence at all levels.

Hoping for the best for everyone stuck in this madness.

The worst part? Nothing really from southwest. No statement of apology. Just boiler plate “we are doing our best to get everyone where they need to go” statement.

There is baseball, and occasionally there are other things of note

"Now OPS sucks.  Got it."

"Making his own olive brine is peak Mackus."

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#2 TwentyThirtyFive

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Posted 26 December 2022 - 06:14 PM

DO we have any idea why?



#3 Pedro Cerrano

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Posted 26 December 2022 - 06:17 PM

DO we have any idea why?


Popular belief is it’s staffing issues. Apparently lots of people that work there have walked out.
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There is baseball, and occasionally there are other things of note

"Now OPS sucks.  Got it."

"Making his own olive brine is peak Mackus."

"I'm too hungover to watch a loss." - McNulty

@bopper33


#4 TwentyThirtyFive

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Posted 26 December 2022 - 06:23 PM

Feel for the people traveling. Saw a live news report from BWI this morning for a min or two. The woman they interviewed was not happy at all.



#5 Pedro Cerrano

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Posted 26 December 2022 - 06:35 PM

Feel for the people traveling. Saw a live news report from BWI this morning for a min or two. The woman they interviewed was not happy at all.


Something like this should never happen. The FAA does a great job re regulations for safety but not for customer service and comfort. It’s the Wild West.

There is baseball, and occasionally there are other things of note

"Now OPS sucks.  Got it."

"Making his own olive brine is peak Mackus."

"I'm too hungover to watch a loss." - McNulty

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#6 BSLMikeLowe

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Posted 26 December 2022 - 06:50 PM

Alaskan and Southwest are having major issues here in PDX, flights still being cancelled today despite the ice being cleared here since Sat. My best friend is visiting his parents in Palm Springs and his wife and kids were supposed to join him down there Friday, and they won't finally leave until tonight (maybe).

 

I refuse to travel over the holidays for just this reason. There's going to be bad weather somewhere in the country, and with more travelers the domino effect ends up being felt everywhere. Got caught in a similar situation in 2006. Ironically it was SW that came through and got me where I needed to go, and United/US Airways that F'd up.



#7 BSLChrisStoner

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Posted 26 December 2022 - 07:31 PM

Yeah a couple people in my family had cancelled flights yesterday.

#8 Pedro Cerrano

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Posted 26 December 2022 - 07:53 PM

Southwest up to 70% flights canceled today. There needs to be a congressional investigation here. Insanity!

There is baseball, and occasionally there are other things of note

"Now OPS sucks.  Got it."

"Making his own olive brine is peak Mackus."

"I'm too hungover to watch a loss." - McNulty

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#9 Mike in STL

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Posted 26 December 2022 - 09:37 PM

My mom is supposed to fly back to Baltimore from STL tomorrow morning on SW.

I just hope they cancel her flight before I take her to the airport.
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#10 Pedro Cerrano

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Posted 26 December 2022 - 09:41 PM

My mom is supposed to fly back to Baltimore from STL tomorrow morning on SW.

I just hope they cancel her flight before I take her to the airport.


Sadly, at least in my sisters experience, they’re so off kilter right now that they aren’t even properly notifying customers that flights have been canceled. You have to go to the airport and find out for yourself.
  • Mike in STL likes this

There is baseball, and occasionally there are other things of note

"Now OPS sucks.  Got it."

"Making his own olive brine is peak Mackus."

"I'm too hungover to watch a loss." - McNulty

@bopper33


#11 TwentyThirtyFive

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Posted 26 December 2022 - 09:50 PM


Sadly, at least in my sisters experience, they’re so off kilter right now that they aren’t even properly notifying customers that flights have been canceled. You have to go to the airport and find out for yourself.

Yeah thats what the woman on tv this morning was most pissed about. No notification. Rightfully so.
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#12 Pedro Cerrano

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Posted 26 December 2022 - 11:15 PM

Apparently after you wait for four hours in line a southwest rep will tell you that your flight is canceled but they will refund you. No effort to get you on a flight on another airline*, no effort to refund you for extra hotel costs, no effort to refund you for rental car costs if you end up deciding to drive.

*I’ve had an airline cancel on me before. A few times. Each time they put me up in a hotel (if needed) or put me on a flight on another airline. What southwest is doing here is airline malpractice.
  • Mike in STL likes this

There is baseball, and occasionally there are other things of note

"Now OPS sucks.  Got it."

"Making his own olive brine is peak Mackus."

"I'm too hungover to watch a loss." - McNulty

@bopper33


#13 Pedro Cerrano

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Posted 26 December 2022 - 11:17 PM

Lol. Some people are saying they aren’t issuing refunds but handing out vouchers! What a complete joke.

There is baseball, and occasionally there are other things of note

"Now OPS sucks.  Got it."

"Making his own olive brine is peak Mackus."

"I'm too hungover to watch a loss." - McNulty

@bopper33


#14 Old Man

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Posted 27 December 2022 - 05:54 AM

Something like this should never happen. The FAA does a great job re regulations for safety but not for customer service and comfort. It’s the Wild West.

Southwest has been making the news and there are concerned about their safety, repairs, and scheduled services.



#15 Old Man

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Posted 27 December 2022 - 06:07 AM

Sadly, at least in my sisters experience, they’re so off kilter right now that they aren’t even properly notifying customers that flights have been canceled. You have to go to the airport and find out for yourself.

Its not just Southwest, not making excuses for SW, but my son flies quite a bit, and all the airlines have lost what little quality of service they had. Delta, United, Alaska Air, etc.



#16 Mike in STL

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Posted 27 December 2022 - 06:55 AM

Mom is at the gate for a 6am CST departure. Listed as on time. As of 5:50am no crew members have shown up yet.
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#17 Mike in STL

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Posted 27 December 2022 - 07:03 AM

…and cancelled.
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#18 NewMarketSean

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Posted 27 December 2022 - 07:09 AM

Used to love SW. Cheap fares, no fees for bags, good service and reliability. Plus their hub is in BWI so they have a good selection of destinations. Now they’re the most expensive airline around...and now this. Not a good look for them. 


I never had friends later on like the ones I had when I was twelve. Jesus, does anyone?

#19 Old Man

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Posted 27 December 2022 - 07:13 AM

the key here with flying in todays time frame and it affects all airlines. The planes are filled to max on every flight. You bump a single flight, it takes 1-2 days to get everybody rerouted.

 

Image canceling 2,200 flights on Thursday because of the weather, and how that domino affects every flight every where. Thats not counting the flights canceled, Friday through today.



#20 Pedro Cerrano

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Posted 27 December 2022 - 09:38 AM

Southwest canceled 70% of their flights already today. Sheeeesh.

There is baseball, and occasionally there are other things of note

"Now OPS sucks.  Got it."

"Making his own olive brine is peak Mackus."

"I'm too hungover to watch a loss." - McNulty

@bopper33





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