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Walmart is eliminating the wait for a common kind of return


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#1 Mark Carver

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Posted 10 October 2017 - 12:06 PM

The return lines at our local store is ridiculous at times. This should speed it up.

Starting in November, customers using the new Mobile Express Returns service will be able to initiate a return in the Walmart app before heading to the store.

 

At a Mobile Express lane in a store's customer-service area, a customer will scan a QR code with their phone and hand over the package to a Walmart associate, who verifies the contents and completes the return.

 

 

http://www.businessi...returns-2017-10

 

 


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#2 RShack

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Posted 10 October 2017 - 03:18 PM

With not one but two lanes open in Customer Service, does this mean that only 2 (instead of 3) out of their 21 check-out lines will be open?


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#3 You Play to Win the Game

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Posted 10 October 2017 - 05:15 PM

Right, nice idea... let's see Wal-Mart and their underpaid, understaffed stores actually execute on this.




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